Deposits

When scheduling an appointment with us, a 50% deposit is required. Rest assured, this deposit will be securely held on your account until your appointment day, at which point it will be deducted from the total balance.

Please be mindful that failure to attend your appointment or providing less than 48 hours' notice for cancellation may result in forfeiture of your deposit. This policy is in place to ensure fairness to both our clients and our salon, as it allows us to manage our schedule effectively and accommodate all guests accordingly. 

Complaints Procedure

At our salon, we value your feedback, whether positive or negative, as it helps us continually improve our services. If you're dissatisfied with your hair or beauty service, please notify us within two weeks of your initial appointment for a complimentary follow-up session. After this period, charges may apply for further appointments.

Cancellation Policy

We understand that plans can change, and we appreciate a minimum of 48 hours' notice for appointment cancellations or rescheduling. To assist you, we offer automated booking reminders via email or text message. Failure to notify us of cancellations will result in a 50% service charge.

Punctuality

As a bustling salon dedicated to providing exceptional service to our guests, we strive to maximize our appointment schedule each day. To uphold our commitment to efficiency and minimize disruptions for both guests and staff, it's crucial for our salon to operate smoothly.

We kindly request our guests to arrive promptly for their appointments, as even a minor delay of as little as 5 minutes can impact the entire day's schedule. We understand that unforeseen circumstances may arise, and if you find yourself running behind, please give us a call to allow us the opportunity to minimize any inconvenience caused. Your cooperation ensures a seamless experience for all.

Patch Tests

Your safety is our priority. All hair colour clients are patch tested twice annually, and we require an allergy test at least 48 hours before your hair appointment. Certain beauty services, such as lash lifts, extensions, and tinting, also necessitate patch testing for your well-being.

Prices & Salon Tier System

Our salon operates on a tier system for hair services to cater to diverse budgets. Prices listed are starting points and are subject to consultation. During your consultation, we'll provide a detailed quote tailored to your needs, considering factors like your chemical history and desired outcome. Our team is committed to ongoing education, with our most seasoned stylists boasting decades of industry experience and accolades in cutting-edge trends.